Shipping Policy

Shipping Policy

At HIENAJ we aim to provide you with a seamless and enjoyable shopping experience, including fast and reliable shipping within the United States. Please read through our shipping policy to understand the details of our shipping process:

Processing Time:

• Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving payment confirmation.
• Please allow for additional processing time during peak seasons or promotional periods.

Shipping Method and Delivery Time:

• We offer standard shipping for all orders within the United States.
• The estimated delivery time is typically 3-7 business days from the date of shipment.
• Please note that delivery times may vary depending on your location and any unforeseen circumstances.

Shipping Costs:

• Shipping costs are calculated at checkout based on the total weight and dimensions of your order.

Order Tracking:

• Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
• Please note that tracking information may take some time to be updated by the shipping carrier. Kindly allow for a few hours or up to 48 hours for tracking details to become available.

Shipping Address:

• Please ensure that your shipping address is accurate and complete before finalizing your order. We are not responsible for packages delivered to incorrect or undeliverable addresses provided by the customer.

Lost or Damaged Packages:

• In the unlikely event that your package is lost or damaged during transit, please contact our customer support team immediately at support@hienaj.com. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

If you have any further questions or need assistance regarding our shipping policy, please don't hesitate to reach out to our customer support team at support@hienaj.com. We are here to help make your shopping experience exceptional!