At HIENAJ, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund policy. Please read through our refund policy guidelines below:
30-Day Return Window:
- You have 30 days from the date of delivery to request a return and refund for eligible items.
- To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
Requesting a Refund:
- To initiate a refund request, please contact our customer support team at email@example.com within the 30-day return window.
- Please provide your order number, a detailed explanation of the reason for the return, and any supporting information or images if necessary.
- Our customer support team will guide you through the return process and provide you with return instructions.
- The customer is responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving a defective or incorrect item.
- We recommend using a trackable shipping method to ensure the safe return of the item.
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- If the return is approved, a refund will be issued to your original method of payment within a reasonable timeframe.
- Please note that it may take some time for the refund to be processed and for the funds to be reflected in your account, depending on your payment provider.
- Some items may not be eligible for a refund due to hygiene reasons or other specific circumstances. These items will be clearly marked as non-refundable on the product page.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team at firstname.lastname@example.org as soon as possible.
- We may request additional information or images to assess the issue and provide a suitable resolution, such as a replacement or refund.
If you have any further questions or need assistance regarding our refund policy, please don't hesitate to reach out to our customer support team at email@example.com. We are here to ensure your satisfaction and make your shopping experience exceptional!