Return Policy

Refund Policy

At HIENAJ, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund policy. Please read through our refund policy guidelines below:

30-Day Return Window:

  • You have 30 days from the date of delivery to request a return and refund for eligible items.
  • To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.

Requesting a Refund:

  • To initiate a refund request, please contact our customer support team at within the 30-day return window.
  • Please provide your order number, a detailed explanation of the reason for the return, and any supporting information or images if necessary.
  • Our customer support team will guide you through the return process and provide you with return instructions.

Return Shipping:

  • The customer is responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving a defective or incorrect item.
  • We recommend using a trackable shipping method to ensure the safe return of the item.

Refund Process:

  • Once we receive and inspect the returned item, we will notify you of the status of your refund.
  • If the return is approved, a refund will be issued to your original method of payment within a reasonable timeframe.
  • Please note that it may take some time for the refund to be processed and for the funds to be reflected in your account, depending on your payment provider.

Non-Refundable Items:

  • Some items may not be eligible for a refund due to hygiene reasons or other specific circumstances. These items will be clearly marked as non-refundable on the product page.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team at as soon as possible.
  • We may request additional information or images to assess the issue and provide a suitable resolution, such as a replacement or refund.

If you have any further questions or need assistance regarding our refund policy, please don't hesitate to reach out to our customer support team at We are here to ensure your satisfaction and make your shopping experience exceptional!