FAQ

We provide detailed size charts for each product to help you choose the right size. We recommend measuring yourself and referring to the specific size chart on the product page for the most accurate fit.

To place an order, simply browse our collection and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to enter your shipping information and payment details. Once the order is confirmed, you will receive an email notification.

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay securely through PayPal.

Within the United States, our standard shipping typically takes 3-7 business days from the date of shipment. Please note that delivery times may vary based on your location and any unforeseen circumstances.

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

At the moment, we only offer shipping within the United States. We apologize for any inconvenience caused and hope to expand our shipping reach in the future.

We offer a 30-day return policy. If you are not satisfied with your purchase, please contact our customer support team at support@hienaj.com within 30 days of delivery to initiate a return.

Once we receive and inspect the returned item, we will notify you of the status of your refund. Refunds are typically processed within a reasonable timeframe and credited to your original method of payment.

You can reach our customer support team by emailing support@hienaj.com. We strive to respond to all inquiries within 24-48 hours.

If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that order modifications may not be possible once the order has been shipped. If you have any other questions or need further assistance, please don't hesitate to contact our customer support team. We are here to help and provide you with an exceptional shopping experience!